Refund policy

SOUTHERN & CO RETURN & REFUND POLICY

We hope you love your purchase! If something doesn’t work out, we accept eligible returns within 14 days for store credit only. We do not offer refunds to the original payment method, except when required by law.

RETURN WINDOW
In-store purchases must be returned within 14 days of purchase. Online purchases must have a return requested within 14 days of delivery.

RETURN REQUIREMENTS
Items must be unworn, unused, unwashed, and in their original condition with all tags attached. Items must be free of odors, makeup, stains, and damage. A receipt or proof of purchase is required. Shoes must be returned in their original box without wear.

FINAL-SALE ITEMS
The following items cannot be returned or exchanged unless defective or incorrect:
• Sale and clearance items
• Personalized, monogrammed, embroidered, and custom-made items
• Gift cards
• Food and beverages
• Fresh flowers
• Opened or used bath, body, and personal-care products

HOW TO START A RETURN
For online purchases, contact us before shipping your return:
Email: southernco.xoxo@gmail.com
Phone: 870-600-9002

Include your order number and the item you would like to return. We will provide return instructions. Please do not mail a return until you receive those instructions.

Eligible purchases may also be returned in person at Southern & Co with proof of purchase.

RETURN SHIPPING
Customers are responsible for return shipping costs unless we sent an incorrect or defective item. Original shipping and delivery charges are nonrefundable, except when required by law. We recommend using a tracked shipping service.

STORE CREDIT
Once we receive and inspect your return, we will notify you whether it is approved. Approved returns receive store credit for the amount paid for the returned merchandise, including applicable tax. Store credit cannot be redeemed for cash, except when required by law.

EXCHANGES
Exchanges depend on availability. If your preferred size or item is unavailable, an eligible return will receive store credit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and photos so we can help resolve the issue. These items are handled separately from change-of-mind returns.

This policy does not limit any rights you have under applicable consumer law.