Shipping policy

SOUTHERN & CO SHIPPING POLICY

SHIPPING RATES
Shipping charges and available shipping options are displayed at checkout before you complete your purchase.

ORDER PROCESSING
Orders are prepared during store business hours. Personalized, monogrammed, embroidered, and custom items require additional processing time. Please contact us if you need an item by a specific date.

TRACKING YOUR ORDER
Once your order ships, you will receive tracking information using the contact details provided at checkout. Tracking updates may take time to appear after the carrier receives your package.

CARRIER RESPONSIBILITY
Once your package has been handed to the shipping carrier and a tracking number has been provided, delivery is handled by the carrier. Southern & Co does not control transit times, carrier delays, or delivery scans.

Please contact the carrier first regarding tracking updates or delivery issues. If your package is missing or damaged, contact us as well so we can help investigate and assist with any available claim. This policy does not limit your rights under applicable law.

DELIVERY ESTIMATES
Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier volume, and other circumstances may cause delays.

SHIPPING ADDRESS
Please confirm your shipping address before placing your order. Contact us immediately if you notice an error. Address changes may not be possible after an order has shipped. Additional shipping charges may apply if a package must be resent because an incorrect or incomplete address was provided.

PACKAGES MARKED DELIVERED
If tracking shows your package was delivered but you cannot locate it, check nearby delivery areas and with household