Terms of service

Last updated: October 2, 2026

OVERVIEW

Welcome to Southern & Co! Throughout these terms, “we,” “us,” and “our” refer to Southern & Co. These Terms of Service apply to your use of xoxosouthern.com and purchases made through our online store.

By using our website or placing an order, you agree to these terms and our published policies. Nothing in these terms limits rights you have under applicable consumer protection laws.

ONLINE STORE USE

You agree to provide accurate contact, billing, and shipping information and to use our website only for lawful purposes. You may not use our website to commit fraud, interfere with its operation, or violate another person’s rights.

PRODUCTS AND AVAILABILITY

Products are subject to availability. We make reasonable efforts to display accurate photographs, descriptions, colors, and prices. Colors may appear differently depending on your device and screen settings.

If a material error affects your order, we will contact you to resolve it. If we cannot fulfill an item, we will notify you and refund any payment collected for that item.

PRICES, PAYMENTS, AND ORDERS

Prices and promotions may change without notice. Changes do not affect orders we have already accepted. Applicable taxes and shipping charges are displayed at checkout.

We may decline or cancel an order because of suspected fraud, unavailable inventory, an incorrect price, or another legitimate reason. If we cancel an order after collecting payment, we will refund the canceled items.

Please review your order carefully before submitting it. Contact us promptly to request a change or cancellation. Changes may not be possible once processing or fulfillment has begun.

RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Return and Refund Policy, available on our website. Please review that policy before purchasing, including any conditions that apply to sale items and personalized or custom products.

SHIPPING, DELIVERY, AND PICKUP

Shipping, local delivery, and pickup are governed by our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address. Carrier delivery dates are estimates unless expressly stated otherwise.

Once an order is shipped, tracking information will be provided when available. If a package is delayed, lost, damaged, or marked delivered but cannot be located, please contact us so we can assist with the carrier’s investigation or claim process. Any resolution will follow our Shipping Policy and applicable law.

TEXT MESSAGE PROGRAM

By separately opting in to Southern & Co text messages, you agree to receive recurring marketing messages, which may include promotions, new arrivals, and store announcements. Messages may be sent using automated technology.

Consent to marketing text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply according to your mobile carrier’s plan.

You may unsubscribe at any time by replying STOP. You may receive a final message confirming your unsubscribe request. For help, reply HELP or contact us at [STORE EMAIL] or [STORE PHONE NUMBER].

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.

You agree to provide a phone number you are authorized to use and to notify us if you change or give up that number.

Our Privacy Policy explains how we collect, use, and share personal information associated with our text message program.

PRIVACY AND SHOPIFY

Our store is hosted by Shopify, which provides the platform we use to sell products and process orders.

Personal information submitted through our store is handled as described in our Privacy Policy. Shopify and service providers may collect and process that information to operate the store, process payments, fulfill orders, and provide other services described in our Privacy Policy. This processing may occur in countries other than where you live.

Information about Shopify’s handling of personal information and available privacy choices is provided at:
https://www.shopify.com/legal/privacy/app-users

WEBSITE CONTENT AND THIRD-PARTY LINKS

Our website content, including our original photographs, graphics, text, and logos, belongs to Southern & Co or its respective owners. You may not reproduce or commercially use that content without permission, except as permitted by law.

Our website may link to third-party websites or services. We do not control their content or practices. Please review their policies before using them.

LIMITATION OF LIABILITY

To the extent permitted by law, Southern & Co is not liable for indirect or consequential losses arising from use of our website. This provision does not exclude liability or remedies that cannot legally be excluded.

GOVERNING LAW

These terms are governed by the laws of Arkansas, subject to any mandatory consumer protections that apply where you live.

CHANGES TO THESE TERMS

We may update these terms by posting a revised version on our website with a new updated date. Changes apply prospectively and do not alter previously accepted orders.

CONTACT INFORMATION

Southern & Co
Forrest City, Arkansas
Website: https://xoxosouthern.com
Email: [STORE EMAIL]
Phone: [STORE PHONE NUMBER]
Mailing address: [STORE MAILING ADDRESS]

SOUTHERN & CO — SMS MARKETING TERMS

By opting in to Southern & Co’s text messaging program, you agree to receive recurring promotional text messages at the mobile number you provide. Messages may include new arrivals, sales, special offers, store events, and product updates. Messages may be sent using automated technology.

Consent to receive marketing text messages is not a condition of purchase.

MESSAGE FREQUENCY AND CHARGES
Message frequency varies based on promotions and store activities. Message and data rates may apply according to your mobile carrier’s plan.

HOW TO UNSUBSCRIBE
You may unsubscribe at any time by replying STOP to a marketing text or using the unsubscribe link included in the message. You may receive a final confirmation message after unsubscribing.

HELP AND CUSTOMER SUPPORT
Reply HELP for assistance, or contact Southern & Co:
Email: southernco.xoxo@gmail.com
Phone: 870-600-9002
Website: https://xoxosouthern.com

YOUR MOBILE NUMBER
You agree to provide a mobile number that you own or are authorized to use. If your number changes or you give it up, unsubscribe from the program and notify us.

MESSAGE DELIVERY
Delivery depends on your mobile carrier and network availability. Messages may be delayed or undelivered. Mobile carriers are not liable for delayed or undelivered messages.

PRIVACY
Our Privacy Policy explains how we collect, use, store, and share personal information and how you can exercise your privacy rights:
https://xoxosouthern.com/policies/privacy-policy

CHANGES TO THE PROGRAM
We may update these terms or change or discontinue the text messaging program. Any changes will be posted on this page and communicated when required.